Lone Star Capital Mobile Car Detailing ("we," "us," or "our") operates a mobile car detailing service in Westlake Hills and the surrounding Austin, Texas area. This Privacy Policy explains what information we collect when you visit our website, contact us, or book a detail service, how we use that information, and the choices available to you regarding our use of it.

Information We Collect

When you book an appointment through our online scheduling tool, you provide us with personal information such as your full name, telephone number, email address, vehicle make and model, and the service address where you would like the detail performed. If you choose to pay online, payment information is processed by our third-party payment provider (Stripe) and we do not store full card numbers on our servers.

When you call or text us, we may keep a record of the conversation, your phone number, and any details you provide about your vehicle so that we can prepare for your appointment. When you visit our website we automatically collect limited technical information such as the type of browser and device you are using, your approximate location based on IP address, and pages you view on our site. This helps us understand how customers find and use our website so we can improve it.

How We Use Your Information

We use the information you provide to schedule and perform your detail, to communicate with you about your appointment, to send confirmations and reminders, to process payments, and to respond to questions or feedback. We may also use your contact information to send occasional updates about services, seasonal promotions, or scheduling availability in Westlake Hills. You can opt out of marketing messages at any time.

We may use anonymized, aggregated information from our website analytics to evaluate the performance of our marketing, understand which services customers are most interested in, and improve the overall booking experience. This information does not identify you personally.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only with service providers who help us run our business — for example, our scheduling platform (Calendly), our payment processor (Stripe), our email and SMS providers, and our hosting provider. Each of these vendors is contractually obligated to protect your information and use it only for the purpose of providing services to us.

We may disclose information when required by law, in response to valid legal process, or when we believe in good faith that disclosure is necessary to protect our rights, the safety of customers or staff, or to investigate fraud.

Data Retention

We retain customer and appointment records for as long as needed to provide service, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. When information is no longer required we either delete it or anonymize it.

Your Choices

You can request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion subject to our legal obligations. To make a request, contact us at lonestardetail@gmail.com or call (737) 204-6691. You can also opt out of promotional emails by following the unsubscribe link in any message we send.

Cookies and Tracking

Our website uses a small number of cookies and similar technologies to keep the site functioning, remember your preferences, and gather basic analytics. You can disable cookies in your browser settings, though some features of the site may not work as expected.

Security

We use commercially reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, alteration, or disclosure. No method of transmission or storage is perfectly secure, but we work with vetted vendors and review our practices regularly.

Children's Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes To This Policy

We may update this Privacy Policy from time to time. When we make material changes we will post the updated version on this page and revise the "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your information, contact Lone Star Capital Mobile Car Detailing at lonestardetail@gmail.com or (737) 204-6691. We serve Westlake Hills and the surrounding Austin, Texas area.